Please follow the steps on the tool to get the issue resolved. If you are still facing printer offline problem follow HP Printers - Printer is Offline or If a screen displays prompting to make your printer the default printer, click Yes and continue.Ħ. If a screen displays prompting to turn on printer updates, click Yes and continue.ĥ. If there is a connection problem, follow the instructions in the tool.Ĥ.If your printer is not listed, turn it on and click Retry.Once HP Print and Scan Doctor is open, click Start, and then choose your printer. Run HPPSdr.exe from the download location on your computer.ģ.
Download the HP Print and Scan Doctor at Ģ. If that didn't work, please try to run the HP automated tool to detect any issues/errors with your printer:ġ. I press the "home" icon on the screen and it takes me back to the arrow. I press the arrow going left and it brings up a ?. The printer works extremely well and has worked well over the years. Technician's Assistant: Is there anything else the Printer Expert should know before I connect you? Rest assured that they'll be able to help you. Standard paper and not photographic paper.
I'm using copy and print paper from Office Max. I just added a new cartridge of HP 63 XL (black) to my printer. Technician's Assistant: When did you last replace the ink or toner? And what type of paper are you printing with? How do I do it? I'm embarassed to tell you I have never done a self-clean. Have you tried running your printer's self-cleaning cycle? (Sometimes you have to run this several times to see results.) Any help you can give will be greatly appreciated. How do I get my screen back so I can print? I go the the menu and can scan and fax but not print. I don't do wireless with my printer so I never use it. All of the sudden, I get a blank blue screen with the Wi-Fi icon flashing in the upper right-hand side of the screen. I love my HP OfficeJet 4655 and have had it for three years.
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